Pricing & Coverage

Ever notice how some Main Dealers won’t disclose their hourly rate until you’re standing at their service desk, in need, with a broken bike?

Our pricing is open and transparent: we charge £60 an hour for work undertaken, billable in 15 minute increments - that’s it, simple - we don’t hide behind the old “+ VAT” trick, and the clock starts when we arrive. We always try to work within your budget, so if you tell us you can only stretch to two hours work, we’ll agree in advance what we can achieve in that time and that’s what we’ll do.

Below we’ve detailed our coverage areas - split into zones so you know what the costs will be upfront if you’re not lucky enough to live nearby.

Zone 1 - No Call out charge

  • There is no call out charge for our main area of operation. Any work carried out within a 5 Mile radius of our workshop is covered within our hourly rate - no hidden charges!

Zone 2 - Orange

  • For call-outs within Zone 2, we charge a call-out rate of £19.50 in addition to any agreed price or hourly rates.

    If we able to come to you directly after a job in Zone 1- the call-out charge will be halved.

    If in doubt, please call and we’ll confirm for you

Zone 3 - Red

  • For call-outs within Zone 3, we charge a call-out rate of £35.95 in addition to any agreed price or hourly rates.

    If we able to come to you directly after a job in Zone 2- the call-out charge will be halved.

    If in doubt, please call and we’ll confirm for you

If you live outside of our standard coverage area and still need us, it’s easy to work out our call-out charge:

  1. Use Google Maps to work out how far you are from our postcode: BA21 5HR - We only charge mileage ONE WAY!

  2. Then add driving time (Google Maps’ quickest result) at our standard labour rate of £60 ONE WAY!

Example: Call-out to Dorchester (DT1 2RY):

  1. Distance to address: ONE WAY 22.7 Miles = 22.7 x £1.5 =£34.05

  2. Add ONE WAY travel time at £60p/hr - 33 minutes = £33

  3. Total: £34.05 + £33.00

  4. Call out charge: £67.05

Subject to existing bookings, we can travel almost anywhere in the South West although call-out charges over £100 will need to be paid in advance as insurance.

Repeat visits will incur a call-out charge for each trip, such as bike re-deliveries after work carried out back at the workshop.